Fujitsu Siemens
Countless clicks to start the buying process.
Selection / Customization process
Product Clarity: Poor. The pictures are good, but the descriptions of the computers on the page are a couple sentences of fluff. A link off to the left called “datasheet” required that my ad-blocking software be turned off and opened a pop-up window that caused an Adobe Acrobat PDF to be downloaded. This three-page document was complicated, overwhelming, and uninformative. The “technical overview”
Price Clarity: Poor. No prices listed at all on the pages of decscription.
Speed: Slow. Product pages, especially, loaded slowly.
Range / Power: Low. No customization.
Notes
Fujitsu Siemens, as their web site notes, “is the leading European computer company.” That notwithstanding, one cannot buy a computer through their web site. It turns out that Fujitsu Siemens sells only through intermediaries, on-line or off. Worse: only one version of their web site made this clear. Their British site, Fujitsu-Siemens.co.uk, at least links to sellers, but finding the same product you were just looking at is difficult at best.
In a sense there is no on-line ordering, and, as with Acer, for the user experience it is even worse than simply not being able to buy anything because the expectation of being able to click and buy is there as you read model descriptions etc. Needless to say, customization of a Fujitsu Siemens computer is not even a remote dream.
The sellers’ sites linked to by the United Kingdom Fujitsu-Siemens site are quite unusable in themselves. The best was Insight.com. Fujitsu Siemens links to Insight.com’s Fujitsu Siemens page.
Problems
- A waste-of-space opening page.
- Needed sideways scrolling for smaller browser windows in all pages.
- Can’t buy a computer there, although it seems like you ought to be able to. No phone number is given to buy directly; many Fujitsu Siemens sites do not even provide a list of stores or other web sites through which to buy the PCs pictured and described. In all cases one must start the selection process over.
Good Features
- Fast-loading
- Attractive, if potentially disorienting page design.
- Good pictures... of the computers you can’t buy there.
Fujitsu Siemens Scenic N professional personal computer (the bit of blue at the top fits in with their web site).